Half Moon Bay Customer Service

10/3/2018 (Permalink)

William Wheeler, customer service driven.

Water Damage in Half Moon Bay & SERVPRO Customer Care

Andy and Gail in Half Moon Bay, regarding: William Wheeler and our SERVPRO team in Halfmoon Bay.

To whom it may concern,

Our Home after a hot water line in an upstairs bathroom… left hot water flowing throughout the house for 72+ hours… We were out of town and not due back in town for two additional days. Luckily our daughter and son-in-law stopped by. We have been told our house was close to a 90% loss. Our home was soaked with hot water and steam. It is an unimaginable disaster…

We would like to express our sincere THANKS for a job well done. by your employee William Wheeler… As we see it, Will is one of your greatest representative and a true asset to SERVPRO. He was professional at every turn and represented your company with great integrity. His hard work, incredible patience, concern, and ability to work well with your employees and us… were most impressive. In our mind, it went from, “Oh My God”, to ”It’s Going to Be Alright.”

His willingness to interact at each and every turn of this water damage disastor, along with the other representatives from both SERVPRO and FRSTeam, gave us a sense of calm and belief we could put it back together. We cannot be more impressed… and extend a Thank You to each and every one of them. We are months away from returning to our water damaged home. But the road ahead was made smoother by the concern and most professional handling by William Wheeler and his team. Thank You!

Most Sincerely,

Andy and Gail
Half Moon Bay

We’re Highly Trained Water Damage Specialists

SERVPRO of Belmont/San Carlos is a leader in the water damage industry. We have advanced training and expertise, not to mention a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-water-damage condition. We provide documentation of the drying process to validate your property is dry. Call us for 24/7 service. (650) 591-4137