What happens when fire damages contents?
Fires in homes and offices may completely destroy some structural materials and personal items (contents) too. Depending upon the insurance coverage purchased, policies will customarily pay to rebuild or replace structural materials, including personal contents that are destroyed. Insurance jargon refers to these as: total loss, or non-salvageable items. Adjusters request that restoration companies make an honest evaluation of what can be cleaned or repaired and what cannot be salvaged. If there is uncertainty, they direct the restoration provider to make a test by attempting to salvage. If the results are not satisfactory we are to stop cleaning. SERVPRO will provide an inventory of items that are deemed to be total loss/non-salvageable. The “total loss” inventory is usually supported by photographic evidence and job notes/reports. Sometimes, the adjuster or property manager/agent may want to personally inspect damaged items. It is the adjuster who makes the final determination concerning the total loss items based upon the terms of the insurance policy. Final cost settlement (reimbursement) is between the policyholder and the insurance company (not us).
Please Note: the term is “total loss” is not total lost. At all times, non-salvageable items are in a chain of custody. They are not lost. In fact items are disposed of only after we receive an “Authorization to Dispose” form from you (the policyholder) or at times your adjuster who has gained your approval.
If your property suffers a damage, we are here to help. If you need content cleaning or advice, please call us at: SERVPRO of Belmont/San Carlos 650-591-4137.