Roy Drake is the CEO of Cleanair Image Inc. DBA SERVPRO of Belmont/San Carlos, San Leandro and Stockton. He has been in the cleaning and restoration industry since the late 1990’s and has owned and operated his SERVPRO franchises since 2006. Roy is Master Certified in the IICRC with more than ten certifications. He leads his team of highly qualified professionals with a "Lead from wherever he's needed" attitude. You will often find Roy on the scene pitching in working alongside our technicians at a fire, mold or water loss.
Rhia serves as a General Manager. Rhia has 8-ongoing years of SERVPRO knowledge, had 5 in content evaluation before SERVPRO, and worked in Real Estate financing with her license before that. She specializes in our estimating/invoicing department. She is IICRC Certified in Fire/Smoke, Odor, and Water. She is a remarkable asset to the team!
Jose is our Operations Manager. We think of Jose as our quarterback. Jose is responsible for assigning each of our teams to the job that they are best suited for. All while managing his team. As OM he guarantees that the team that shows up on your doorstep for your job is the best team for that specific job.
Suzy is our East Bay Production Manager for Fire, Water, and Mold. She does it all.Suzy has a strong background in this field. She has been in the restoration business for over 20 years. She is very well known in the industry. Ever since she has started with SERVPRO she has been dedicated and has always had a smiling face and a great attitude.
Pierre Cisneros is our Sales &Marketing Manager. He brings a great deal of customer service and sales experience to our company. Prior to joining SERVPRO, Pierre served as a successful store manager with Sprint and before that, T-Mobile.Pierre has also worked as a sales representative for a large plumbing contractor in Monterey, California. He certainly understands property disaster restoration and customer service.
Ty is our Marketing Support Coordinator. She is the administrator of all of our social media. Ty works in the community/public relations field by developing business bonds and providing educational opportunities for outside parties. She works side-by-side with the Administration and Production team as well as our customer service field.
Francisco is one of our Sales & Marketing Representatives, he acts as a business development specialist by developing relationships with local residential to commercial businesses. He promotes SERVPRO by introducing our unique restoration process and mitigation outcomes to those in need.
Mercedes works as our Production Coordinator, she works side-by-side with our Production Managers to coordinate all job appointments in a timely and accurate manner. Also, routing all techs to designated locations and project sites.
Laura is the teamleader of our Fire and Cleanup Team. She has been with SERVPRO for over 7 years. Laura provides help with training new team members and she knows all the ins and outs of Fire cleanup. She will not leave a job until it is done to the clients complete satisfaction.
Reyes is one of our most valued Mold, Water and Demo technicians. He also is our newest Estimator working in our invoicing and estimating department. Day or night Reyes has a smile on his face and never says no. He is been apart go the SERVPRO family for 2 years and has proven himself to be an invaluable member of the team.
Javier (Javi) is currently working in our estimating and invoicing department. As a past member of the Mold, Water and Demo team he has worked some of our most challenging jobs. He travels regularly with our large loss team, and there is not an environment that you can put him in where he won't excel.
Johnny is our Administrative Assistant II, in his role he specializes in our customer service field. Containing excellent customer service characteristics when providing the proper steps to begin our restoration process. He is fundamental in all fields, being of assistance to SERVPRO of Belmont/San Carlos.
Yahaira is our Accounts/Receivable Clerk, specializing as our collections coordinator. She delegates all collections and ensures payments are being made on time. Monitoring all job invoices and keeping QuickBooks intact.
The Pack-Out Process Keeps At-Risk Items Safe in an Emergency
A look at our SERVPRO storage facility and our pack out services for damage mitigation.