What our Customers say...
I called SERVPRO regarding treatment for mold throughout the home. I spoke with a lady by the name of Grecia. She was very professional and quick to respond to our needs. We met the very next morning so I could get a quote for the work to be done. The quote included the treatment for mold as well as an ozone treatment for the entire home and a carpet cleaning for one separate room. The technicians came out the day after Grecia gave me the quote and completed all the work within a day. The following day, Grecia met me at the house to air it out after the ozone treatment and check in with me. Everything looked fantastic and no longer had the smell of mold. Several days later, we noticed that there was some mold around the edges of the bathtub, which had been overlooked. I once again contacted Grecia and she immediately responded by having another technician return to the home the following morning to treat that area. Once it was completed, Grecia checked in with me to make sure it was thoroughly treated. I told her I really appreciated her customer service and professionalism regarding the entire project, especially with the call back. I would highly recommend SERVPRO of San Leandro and Grecia for their superior work and service. In fact, I did recommend Grecia to a neighbor and friend and she used her as well.
The service and professionalism of Ono & Jonathan exceeded my expectations. Jose was prompt in answering my questions.
A big "shout out" to Grecia who went above and beyond with my concerns and needs. She is so kind and helpful, I feel she is more a friend than someone that just works at SERVPRO!
SERVPRO is the greatest!! I had a kitchen fire (next time I want fried chicken, I'll drive to KFC) that almost burned my house down. The damage was limited to the kitchen but there was soot all over the house...walls & ceilings. Props to the Hayward Fire Dept. Station #7 for getting there in 2 minutes!
The 5 woman crew from SERVPRO worked 3 days and they cleaned everything....even things that were non fire damage dirty. They emptied my kitchen cabinets and cleaned them thoroughly. They packed all my dishes and stuff and kept them in storage until done. They were very courteous and professional and worked well beyond my expectations. I would give ten stars if I could.
Thank you again SERVPRO! More than half of our home was destroyed by fire and your team helped us get our lives back together. After the Fire Fighters were done, we kind of didn’t know what to do. We called SERVPRO and their experts arrived quickly. Not only did Tony calm us down some more, he explained the process and how he and the team would clean up and fix this mess correctly and quickly. That was good to hear! They began their work and did their job! We couldn’t ask for a better crew! With SERVPRO’s help, we are already getting things ready to rebuild and move back in to the house.
My wife was worried that we had a serious mold problem in our home. We no longer worry about this thanks to an inspection and service performed by your company.
It has been six months since SERVPRO dried our home that was flooded by the December and January rain storms. Your company performed an amazing service in removing the debris and preparing our basement recreation room for repairs. We had extensive drainage systems installed to prevent a reoccurrence of the problem. I hope we don't need your services again, but you will be our first choice if we experience flooding.
I want to say thank you to Alex for helping me understand why we keep having mold in our bathroom. It's been 3 months since we had the repairs made and have not had any more mold. Javier.
When our restaurant experienced a small electrical fire in a temporary office set up in storage room, SERVPRO came to the rescue. The work was performed without interrupting the dinning experience. Thank you for your expertise.
My office was flooded by a broken pipe in our break room. Jose and Fidencio from your company were most helpful. Even though the equipment they left in my office was noisy, it got the job done. I hope I wasn't too annoying to work with? LOl. Thanx again.
Roy and Clay, I want you to know what a life saver Jose is. He's great. I don't worry about my tenants when he is on the job.
Jose and staff/workers were amazing to fix all the problems caused by water all the bad weather. You guys have great work standards.
Tony, another great mold cleanup. Thx.
Thank you, my basement is as good as new.
Top service, all tens!
Amazing. "Like it never even happened."
GREAT WORK !
Flooding in my downstairs from rain... OMG. Your people were amazing. I highly recommend SERVPRO.
All of your SERVPRO employees answered all of my questions and were courtious.
Vanessa was prompt, she and her team were respectful of my home and my belongings. Thank you to my property management company for sending SERVPRO. Than you to Vanessa for being so professional.
When the creek flooded, William was so kind and encouraging. He is a calming person. He is patient and explained every step of the way. Thank you William. Thank you SERVPRO.
I would like to send a note to the manager / supervisor of Jay Rollefstad. He has provided the most exemplary service. He and his team help our company get through a difficult water damage, a nightmare. He provided guidance and direction. Jay responded to my questions. I could not recommend your company more.
Laura and Lizette did a Nice Job, Courteous. Friendly. Thanks.
"Exceptional two Workers! A+ "
We would like to express our sincere THANKS for a job well done by your employee William Wheeler… As we see it, Will is one of your greatest representative and a true asset to SERVPRO. He was professional at every turn and represented your company with great integrity. His hard work, incredible patience, concern, and ability to work well with your employees and us… were most impressive. In our mind, it went from, “Oh My God”, to ”It’s Going to Be Alright.”
These SERVPRO professionals will do the job right! They are true fire damage restoration experts!
The mold damage in our Redwood City home was unbearable. It even smelled really bad. We didn't want to wait any longer but were afraid that we couldn't get a reliable company. You guys were reliable and trustworthy. Thanks so much!
Way to go! You guys get 5 stars from me. Outstanding clean up job and they even helped me so that water won't flood my basement anymore. Thanks, SERVPRO!
Definitely a top notch company when it comes to mold remediation. This team was professional, polite, and took care of my attic mold problem completely. I wouldn’t hesitate to call them again.
Just a quick thank you for the fabulous job your team did restoring my home after the fire.
I can’t thank you enough for your hard work. Your team arrived in less than an hour after I called and did an outstanding job getting the water out of my house. I would not hesitate to call your team again.
Thanks for not only explaining each step of the mold remediation process to me, but doing it in terms that I could actually understand. More importantly, thanks for getting rid of that disgusting mold.
Although I hope I never have to deal with the aftermath of a fire again, it is nice to know that there are professionals I can count on to help through this type of awful situation. Thank you.
Timely and prompt emergency service after we came home to find our kitchen had suffered water damage thanks to a burst pipe. Service certainly exceeded my every expectation.
I told all my friends that if they are ever unfortunate enough to have to deal with flood damage, this is the only company to call. Everyone was great to work with and did great work.
Your team of fire damage restoration experts truly did an outstanding job. They were considerate, knowledgeable, and did flawless work. The results are better than I had ever dreamed they could be.
True mold remediation professionals. I would recommend to anyone who finds mold growing in their home. I am highly satisfied with everything they did.
We had a roof leak due to the El Nino rains. Will Wheeler and his team were great: professional, on time, and courteous. The team was very thorough in carrying out their work, and I felt comfortable that they cleaned out the resulting mold from the rain damage. They were also meticulous in their clean-up after the job was completed. I would highly recommend Will and his team if you need to use this type of service!