Recent Water Damage Posts

Half Moon Bay Customer Service

10/3/2018 (Permalink)

Water Damage Half Moon Bay Customer Service William Wheeler, customer service driven.

Water Damage in Half Moon Bay & SERVPRO Customer Care

Andy and Gail in Half Moon Bay, regarding: William Wheeler and our SERVPRO team in Halfmoon Bay.


To whom it may concern,

Our Home after a hot water line in an upstairs bathroom… left hot water flowing throughout the house for 72+ hours… We were out of town and not due back in town for two additional days. Luckily our daughter and son-in-law stopped by. We have been told our house was close to a 90% loss. Our home was soaked with hot water and steam. It is an unimaginable disaster…

We would like to express our sincere THANKS for a job well done. by your employee William Wheeler… As we see it, Will is one of your greatest representative and a true asset to SERVPRO. He was professional at every turn and represented your company with great integrity. His hard work, incredible patience, concern, and ability to work well with your employees and us… were most impressive. In our mind, it went from, “Oh My God”, to ”It’s Going to Be Alright.”

His willingness to interact at each and every turn of this water damage disastor, along with the other representatives from both SERVPRO and FRSTeam, gave us a sense of calm and belief we could put it back together. We cannot be more impressed… and extend a Thank You to each and every one of them. We are months away from returning to our water damaged home. But the road ahead was made smoother by the concern and most professional handling by William Wheeler and his team. Thank You!

Most Sincerely,

Andy and Gail
Half Moon Bay

We’re Highly Trained Water Damage Specialists

SERVPRO of Belmont/San Carlos is a leader in the water damage industry. We have advanced training and expertise, not to mention a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-water-damage condition. We provide documentation of the drying process to validate your property is dry. Call us for 24/7 service. (650) 591-4137

WOW!! Swift Water Removal in San Francisco from Trained SERVPRO Technicians

10/3/2018 (Permalink)

Water Damage WOW!! Swift Water Removal in San Francisco from Trained SERVPRO Technicians SERVPRO Says Call Our Trained Team for Water Damage Restoration in San Francisco

San Francisco Home "Rescued" from Water Damage by SERVPRO

Many homes in Northern California suffer from water damage caused by plumbing failures, appliance leaks, and not just from storm damage. Who to call? Here is a reason to call SERVPRO for a seamless water damage restoration.

Our local SERVPRO franchise takes pride in providing our customers who experience water damage in the San Francisco area, superior service, and for a reason. Our great success as a water damage cleanup and restoration company meant we needed more technicians to ensure a swift, efficient service for our customers. One of our Production Managers, Jose Medrano, deserves special kudos for training four new production technicians in the expert techniques we employ to mitigate water loss. He conducted on-going training sessions at our shop, utilizing the SERVPRO training manual, demonstrations of our warehoused industry-leading equipment, and our specially formulated cleaning and disinfecting products.

Now, take a look at the Photo to your right. This top-notch setup was constructed by Jose and his new and enthusiastic technicians only a week after training started. Clean water had leaked from an adjacent bathroom fixture and covered the tiled flooring and the baseboards. Since We're Faster To Any Size Disaster, our crew arrived within the hour to remove the pooling water and attempt to negate any potential water damage. After vacuuming out the visible water, the challenge of total moisture removal was next. The water had wicked into the trim wood, the wall sole-plates that anchor the wall studs, and the grout lines of the tiles. Here is where our expertise and pride in workmanship shine.

The perfection of this setup can be appreciated by those who work in the water restoration services. We are often copied but never duplicated. The plastic sheeting, secured with blue painter's tape, isolated the treatment surface from unaffected areas. The large LGR low grain dehumidifier is working in concert with the yellow-hosed vacuum to draw moisture from the hard floor surface and the trim. The LGR is rigged with lay flat clear ducting to increase the evaporation rate and then condense the water vapor inside the holding pan. This assembled "rescue mat," was created by our new technicians. The low-profile heated air movers (three) directed a dry circulation of air at the baseboards and sole-plates to enhance the drying rate of the moisture components.

Mission accomplished. Training matters, and our rookies, under excellent guidance and coaching from Jose, knocked it out of the park. Why call another company when you can receive fast service and salvage your home and possessions, "Like it never even happened." Contact SERVPRO of Belmont / San Carlos for 24/7 emergency service. (650) 591-4137

Here is a beautiful city with plenty of history.

Is today the day for a disaster?

10/2/2018 (Permalink)

Water Damage Is today the day for a disaster? Flooding can close an office and bring business to a stop.

There is never a good time to experience a property disaster.

Providing emergency property damage services for commercial establishments is one of the main services we provide at SERVPRO of Belmont/San Carlos.

Water damage/flooding events are the most common disaster at offices and other commercial properties. Fire is second, followed by autos crashing into structures, falling trees, vandalism and others.

There are many restoration companies that are prepared to dry a wet building, only a few companies are equipped to help keep a company open or return them quickly to operation. It’s the business interruption solution services that can make the most difference to business survival. Insurance can pay to restore the business and in some cases even cover lost revenue. However, if a building remains closed so long that customers go elsewhere, then the “damage” is really more devastating than the structural repair.

SERVPRO of Belmont/San Carlos understands how to dry a wet structure. We can also help with electronics, office equipment, manufacturing equipment and the other parts of a business that might be impacted. Our team can set up electrical power generators and lighting. We will place storage pods and tents at a job site along with security so that temporary workstations can be set up.

If you experience a serious disaster at you office or facility call us at 650-591-4137.

Water Damage Service in Foster City

10/2/2018 (Permalink)

Water Damage Water Damage Service in Foster City Image show "flood cuts" to a wall that got wet.

Foster City Water Damage Cleanup Is Urgent

Water damage can leave lasting results if not dealt with quickly. Water can be peaceful and pure. It is soothing and relaxing. Water is necessary for life. It gives life to plants and humans. However, water in the wrong places can be devastating, and if left untreated, becomes a significant problem. 

Howerer, Water Damage Lowers Home Value.The resulting damage from water intrusion is unsightly and impossible to hide without professional restoration. This may mean drying and repainting surfaces or demolishing and replacing building materials such as drywall. A home inspector will see the damage that stems from your unrestored water damage issues. This can lower your property value. 

Water Affects the Structure of Your Home because Wood is a sponge for water. Standing water on the floors in your home can wick into walls. The longer that water sits the more damage it will cause. It will warp and cup hardwood floors and lift the laminate from manufactured wood flooring. It doesn’t take long for wood to become vulnerable to mold. Mold can cover wooden or plasterboard walls and floors. A small amount of standing water, or hidden moisture, and warmer temperatures make the perfect recipe for mold to grow. Mold can cause health effects. 

Water Damage Can Destroy Electrical and Plumbing Systems, Walls, and Ceilings
Water can damage electrical circuits and cause shorts, requiring an electrician to address these problems. A professional must inspect all of your wiring and your electrical panel. Water can cause drywall to swell or become brittle forcing discarding while also helping to prevent mold growth. It can corrode or rust pipes which lead to more leaks. Undiscovered or un-repaired water leaks can escalate into larger issues involving unnecessary water damage and expenses. That small drip that you are not dealing with right now could be a costly leak in 6 months. Undetected dripping water can lead to degradation of your concrete foundation. This could leave your home structurally unsafe. It can destroy metal structures, trusses, and even home insulation. Damage to insulation can lead to mold and cause energy bills to increase because the outside elements can more readily enter the structure. 

Water Contaminates Your Home
Flood water is contaminated. It can be dangerous to your health. The EPA categorizes this type of water as "Black water ." Chemicals, fertilizers, organics, and fecal matter residuals can remain long after you have cleaned up the water; too hazardous for a Foster City homeowner to attempt this cleanup. SERVPRO of Belmont San Carlos experts can sanitize and deodorize the house. The best way to eliminate the danger is with professional help. Call us for your water damage restoration and we will return your property to its preloss condition "Like it never even happened."

We’re Faster to Any Size Disaster

Immediate action is crucial when dealing with water damage. SERVPRO of Belmont / San Carlos is strategically positioned to be faster to any size water emergency in Foster City, San Carlos, and Redwood City. Call us for immediate 24/7 response. (650) 591-4137

Water Damage

10/1/2018 (Permalink)

There are many ways that a building can become damaged by water: Ground water flooding, rain storms, burst water delivery pipes, plumbing backups, failed/leaking water heaters, etc.

Over the years SERVPRO of Belmont/ San Carlos has responded to many unusual sources of water damage including: Punctured water beds; children watering indoor plants with a garden house; aquariums falling over during an earthquake; carpenters driving nails through hidden pipes, and the list goes on.

Perhaps the strangest water damage events that we responded to was one that happened at a three-story condominium in San Mateo. Children were riding bicycles in a parking lot next to their swimming pool and one cyclist rode into a strip of landscaping. The front tire of the bike knocked the head off of an irrigation sprinkler. A jet of water shot into the sky, higher than the building rooftop, and then arched and descended into an open condo window on the third floor.

Residents and guests at the pool gathered around the sprinkler head in awe. Who knew there was that much water pressure in an irrigation system? In short order, a resident made an emergency phone call to the property management company and in turn our emergency response water mitigation company was summoned to the location.

When our crew arrived, we were amazed to see a stream of water in the air shooting into an open window…. the one and only open window on that side of the building. Someone asked if we were from the landscaping company who could turn off the irrigation system? “No, but we can certainly stop this problem,” said I as my partner found a steppingstone in the garden and placed it atop of the broken sprinkler pipe. Sure the water was splashing around the garden, but it was no longer shooting into the condo unit on the third floor. The spectators felt rather stupid. The water had been running for 45 minutes causing about 900 gallons of water to enter the building. Later, I learned that someone wanted to call the fire department so they could bring a ladder to close the window. Other residents had said no, the fire department would charge for the service call. People can make you scratch your head in disbelief.

A few minutes later, the landscaper arrived to turn off the water and replace the sprinkler head. A locksmith arrived too, so we could be let into the affected condo units. The water had also wetted a unit on the second and first floor directly below the third floor “source” unit. Much less damage would have occurred if the spectators had been more resourceful. Sometimes people become shocked or overwhelmed by the circumstances. That’s one reason we’re here when you need us. We’re SERVPRO of Belmont/San Carlos.

Water Extraction

7/9/2018 (Permalink)

Water Damage Water Extraction The first step to recovery.

When SERVPRO technicians arrive on site at a water flooded office or home the first task is to identify all of the affected areas. Then the crew begins to extract the standing water.

If the water is badly contaminated the carpets and flooring may need to be removed. Our team still has to extract the excess water to make the material removal easier.

When the water is classified as "clean" we are able to extract and then install drying equipment to save the flooring material.

There are several extraction methods available. The photo shows a carpet cleaning wand being used to vacuum water from a glue down carpet. (There is no carpet cushion under the carpet). 

In other situations, especially when there is a carpet cushion our technicians would use a weighted extractor. This is a heavy extraction tool that the operator stands on to apply more pressure to squeeze as much water from the carpet and pad as possible.

We have learned that the more water that is removed from the material, the faster the carpet will dry after the fans and dehumidifiers are installed. Our goal is to have the area dry in three days.

Water Damage Heroes

7/9/2018 (Permalink)

Water Damage Water Damage Heroes Any amount of unwanted water in a home is a disaster!

How Water Damage Restoration Companies Can Help You

Once water damage is in your home, it's important for you to obtain SERVPRO services. Restoration services are multi-faceted, they involve both cleaning excess water from your home and repairing regions of the house that have been subjected to substantive water damage. As water damage specialists know, it is important to start the cleanup and repair process right after the flood or fire to ensure that mold and mildew do not begin to accumulate on the property. Learn more about the helpful services that water damage restoration companies can offer by reading the following short reference guide: 

Water Damage Restoration Companies Remediate Your Property Quickly
One of the benefits that result from employing SERVPRO is that they complete the cleanup and repair processes quickly. Additionally, water damage restoration companies employ several staff members who can work with expedience and excellence. This group effort ensures that they can tackle a plethora of problems that have resulted from the accumulation of water damage in your home. The result is the rapid restoration of your home, a reality that can significantly reduce the onset of secondary water damage.


Water Damage Restoration Companies Limit Mold and Mildew Proliferation
Another great service provided by  restoration companies is the prevention of mold and mildew growth in your private living space. SERVPRO specialists accomplish this objective by removing excess water quickly so that the fungi do not have an opportunity to form and proliferate. If mold has already started to grow in your home, the restoration specialists can eliminate it through the use of cleaners and industrial-grade disinfectants. These cleaners will not put you and your family at risk. However, it is necessary to note that the presence of mold in your home can engender a plethora of health risks. For this reason, it's important to let a team of trained professionals handle your water damage issues rather than attempting to solve the problem on your own. In recognizing that water damage restoration companies can restore your home to its original condition, it's important to know that you can ask your insurance agent to give you a referral to the right company.


Let's Get Started Now 
Homes that have been subjected to water damage are in need of high quality remediation services. Once you start looking for a professional water damage company to assist you in restoring your home, you should look no further than SERVPRO. Our company is committed to consistently offering cutting edge, expedient remediation services that get your home back in great condition with lightning speed. For water damage restoration services that work, contact us today and let's get started.

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Belmont/San Carlos is strategically located to respond quickly to your water or flood damage event. When a major flooding event occurs, we can call upon our national network of 1,650 SERVPRO Franchises and special diaster recovery teams if we need additional resources or personnel.

We are proud to serve our local communities:

  • Our expertise in water restoration is extensive. We utilize IICRC training as part of our on-going education to stay ahead of the curve. Call us for help. (650) 591-4137

Belmont, CA - Water Damage Event

7/9/2018 (Permalink)

Water Damage Belmont, CA - Water Damage Event Water intrusion presents huge problem.

Severe thunderstorms and heavy rain can result in thousands of dollars of water damage to buildings and personal property quickly. Areas that are close to rivers, lakes, sewers or drain systems that are not equipped to handle large amounts of water can experience water damage to the structure of the businesses or personal property. Commercial water claims are the second most frequently filed losses for insurance in the United States.


Water Damage Caused by Gutters
Effective gutters should be cleaned and inspected several times a year. Since gutters are designed to collect the rain and runoff from a roof and carry it to the downspouts, if the gutter is clogged it cannot do its job. Overflowing gutters can cause damage to the roof or can spill over the edges causing commercial water damage to the structure of the building.


Maintaining Down Spouts
Along with the gutters, downspouts need to be properly maintained and cleaned. Since the downspouts are created to carry water away from the structure and foundation of the building, if they are not working properly will occur. The water needs to flow out into the yard or a drain field to keep it from seeping back into the home or building.


Using Sump Pumps
Basements that use sump pumps to remove excess water from around the building can help decrease the chances of rain water causing damage. Most sump pumps automatically begin pumping out water when it reaches a certain level. Making sure the sump pump is working correctly is essential. They should be inspected and routinely maintained so they can do the job when needed.


Rainwater problems can occur for a variety of reasons and can quickly cause damage to a building and contents. SERVPRO can come in and professionally clean up and dry out affected areas. Maintaining the roof, gutters, downspouts, and sump pumps can help ensure minimal water damage if there is a severe storm or drain systems overflow. If you ever need the skills of a water restoration company, SERVPRO can always help.

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Belmont/San Carlos is strategically located to respond quickly to your water or flood damage event. When a major flooding event occurs, we can call upon our national network of 1,650 SERVPRO Franchises and special Disaster cleanup teams if we need additional resources or personnel.

We are proud to serve our local communities.

When your commercial property or home has water damage from leaks or flooding, we have the experience and expertise to help. Give us a call. (650) 591-4137

SERVPRO 's Special Weapon

5/23/2018 (Permalink)

At SERVPRO of Belmont San Carlos, we have both cold “coil dehumidifiers” and “desiccant dehumidifiers.” Having one or more desiccants are the benchmark of a professional mitigation company.

Desiccant-Based Dehumidification is an interesting topic. Most people are aware of “cold-coil” dehumidification, which removes moisture from the air by condensing the moisture onto a cold surface. Desiccant dehumidification relies on adsorption or absorption power of desiccants, which are substances that attract water-vapor molecules from the air. They rely on adsorptive or absorptive process. Adsorption refers to a desiccant that does not change phase as it collects airborne moisture. Most adsorbents are solids; familiar examples include activated alumina, silica gel, and zeolites (molecular sieves). We see these packed in electronics cartons.

In water damage drying application, desiccant machines are designed to collect moisture on a rotating wheel coated with solid desiccant material. As damp air passes through one section of the wheel the desiccant on that section adsorbs water vapor, making the air drier than when it entered. Wheel rotation then exposes the moisture-laden desiccant to a “regenerating” air stream that strips the captured moisture away from the desiccant (desorption). The wheel rotates to the damp air collection port and it is ready to absorb more moisture from incoming air.

At SERVPRO we have dozens of cold “coil dehumidifiers” and a couple of commercial “desiccant dehumidifiers.” That’s one more reason we are proud to be an experienced and professional mitigation company capable of helping commercial clients. SERVPRO of Belmont / San Carlos 650-591-4137